We take the privacy of all our respective clients, buyers (“users”, “you”) very seriously and make it a high priority to ensure the security and confidentiality of the personal data collected and used through our website.

SECTION 1 – PRIVACY POLICY OF FOODABLY

In this document, the terms “we”, “us”, “our” “platform” shall mean Foodably’s online platform and website www.foodably.ca and services being provided through the website while “you”, “client”, “buyer” shall mean anyone who creates an account with our platform. When we refer to “Products” or "Services", we mean the food products obtainable through the website.

1.1. Access To Our Services

Your usage of the services offered through Foodably’s platform will signify your consent to all statements provided below. Your privacy is critical to us. We are focused on ensuring your security and for that reason, we are gathering and processing personal information. This privacy policy governs how Foodably may collect, use, and store information by users that:

1. Visit, access, or use any feature of our website and its services.
2. Register for an account with Foodably to use our services.
   1. Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old.

SECTION 2 - WHAT INFORMATION DO WE COLLECT?

We gather your personal information to provide and continuously improve our services. Here is the type of information we collect on this website:

2.1. Account Information

Your contact and profile information including your name, email as well as your address, city’s name, geographic location, phone number, payment details and postal code for the purpose of delivering our physical product.

2.2. Logs, Usage, And Support Data

Log data, which may include your IP address, your device type, and settings, your device information (such as make, model, and OS), the date and time when you used the website, information about your browser configuration, language preferences, unique identifiers, and cookies.

General Location information, such as IP address and the region in which you are located when you are logging in and using the website.

2.3. Third-Party Reliance

We collect information through third-party tools, add-ons, software, and analytics services in order to help us in analyzing patterns and insights on our services. With the help of any third-party add-ons, tools and software and the use of information collected by our third-party analytics data to make our services better.

2.4. Who Has Access to The Users Sensitive Information

All sensitive information, such as your password, is end-to-end encrypted. No one can have access to it. In other words, we will never be able to see what your password is but will be able to change it if requested.

2.5. Request for Information & Account Deletion

To delete your account or request the information we have specific to your account please send an email request to info@foodably.ca. After an account has been deleted, we do not retain information about you. If you choose to use our services again you will need to create a new account.

SECTION 3 – USAGE OF USERS’ INFORMATION

We use your information to work, give, create, and improve the services we provide to you. These reasons include:

3.1. Providing And Securing Our Services:

1. We need to identify and authenticate our users to ensure, for example, that only those authorized users can use our services to change their accounts.
2. We use the information that you provide when signing up to set up your account, process payments, contact you regarding the Services, and manage your account.
3. We use your contact information and information related to your request to respond to your inquiries, manage our contract with you, respond to your questions and requests, and send you updates and information.
4. We use logging and other data such as general location information, for example, the IP address of your browser or device to help us manage the performance, security, and compliance of the Services.

3.2. Troubleshooting, Providing and Improving the Foodably Services

We use the information gathered from users to improve our services and to fix the bugs, errors, glitches, and mistakes in our services.

3.3. Comply With Lawful Commitments

If we are subpoenaed, requested, or ordered by any legal, judicial, or federal authority we will share users’ data to comply with the law.

SECTION 4 – COOKIES POLICY

Our website collects and stores data through cookies on your device and/or browser to provide our services. You have the choice to accept cookies or not by changing the settings of your browser. By proceeding to use our services without blocking cookies, you approve us to track cookies in this way. Certain third-party providers may transmit and store cookies in your browser or in your devices, such as when you click on a link to a third-party website or service. Please note that our Privacy Policy and data protection practices do not cover the use of any third-party’s cookies or processing of users’ data and henceforth we will not be held liable for the data practices of any third-party services providers.

SECTION 5 - USER DATA AND PRIVACY RIGHTS IN TERMS OF INFORMATION

1. When using our website, you may access, and update your information by logging in to your account to edit your profile or payment details.
2. If you have requests that cannot be carried out by logging in to your account, such as accessing additional information or deleting information about you, please email our privacy team at info@foodably.ca.
   Please note that we may need to retain certain information about you for as long as you maintain an account for our Services, to provide you with our services, for record keeping purposes, for payment processing, to comply with our legal and regulatory obligations, to resolve disputes, or to enforce the applicable terms of service or other agreement in place between you and Foodably (the "Terms and Conditions”).
3. Requests to access, correct, or delete your information will be handled within thirty (2) days unless they are unusually extensive or complex, in which case we will advise you of the expected timeline for handling your request.

SECTION 6 - THIRD-PARTY SERVICES

We rely on third-party add-ons, tools, services, platforms, and software in order to provide our services. Please note that all "the services, add-ons, tools, platforms and software that we use to provide our services are changeable and we might use other alternatives if we find improved and better third-party platforms. These links may or may not be associated or affiliated with us in any way. The sharing of information with the third-party services provider helps us use your information, as described above. All the payment information including credit and debit card information is collected and maintained using a payment gateway.

The third-party links and services available on or through our website might be governed by their own respective policies and data protection laws. We urge the users and consumers of our website to keep themselves informed of any policies of such third-party links by reading their respective policies and privacy statements. Foodably will not accept any liability for your access, use, or reliance on such add-ons, tools, software, apps, and the materials contained therein.

SECTION 7 – PROTECTION AND RETENTION OF USER INFORMATION

Foodably’s website maintains industry-standard security safeguards to protect your information. This includes ensuring our employees receive appropriate security and privacy training and guidance, so they are aware of the measures they need to implement to protect their information.

Access controls are in place to limit access to your information to those who need it to perform their jobs. For example, information about you may be provided to our customer support specialists to help you with your requests. Individuals who are permitted to handle your information must adhere to confidentiality obligations.

SECTION 8 - PRIVACY RIGHTS

In compliance with Personal Information Protection Act (PIPA), we are publishing this notice to disclose our policy on how your (“user”, “client”) information will be used and disclosed. By voluntarily creating an account on www.foodably.ca you consent for your information to be used responsibly for the purpose of carrying out our services. You are entitled to withdraw your consent at any time by emailing info@foodably.ca.

SECTION 9 - CHANGES TO OUR PRIVACY POLICY

We may make changes to this privacy policy at any time to reflect updates to our Services, applicable laws, and other factors. We will include a notice on our website if we make any material changes, but we encourage you to stay informed by reviewing this policy periodically.

SECTION 10 – OPTING OUT OF OUR EMAIL LIST

Foodably users may choose to opt-in or out of receiving emails and newsletters regarding any changes or amendments to our website, services, and products. As a user, you have the right to opt out of the mass e-mail list by contacting us at info@foodably.ca to have your email removed.